In 2014, I was looking at getting a necklace for my wife for our 5th wedding anniversary and had reached out to Nirali at GRI wondering if she could give me some ideas and/or provide me with some options to look at. Nirali was prompt in walking me through several options with pictures (given that I lived in New York at the time) as well as educating me on different stone types and settings etc. Eventually I chose a necklace that met my budget as well as the credentials I was looking for and much liked by my wife. From educating someone who knows nothing about the topic to assisting me in appreciating the differences and nuances to making it a seamless process as well as economically reasonable and within my budget, I thought the process with Nirali at GRI was one that depicted great customer service, procedural efficiency and seamless execution alongside a stellar product.